Position Summary

Key Responsibilities

Program and Contract Leadership

• Oversee the day-to-day performance of assigned federal programs and contracts.
• Begin by assuming leadership responsibility for a designated cybersecurity program and establishing a thorough understanding of its requirements, staffing, funding, deliverables, customer priorities, and growth potential.
• Ensure contract services are delivered on time, within scope, within available funding, and in accordance with contractual and customer requirements.
• Coordinate staffing, schedules, deliverables, customer communications, quality reviews, risk management, and administrative activities across assigned programs.
• Establish clear performance expectations and maintain accountability among employees, technical leads, consultants, and subcontractors.
• Monitor program schedules, staffing levels, workloads, funding, deliverables, performance measures, and emerging risks.
• Lead internal program meetings and provide executive leadership with regular reports on performance, staffing, financial status, risks, and growth opportunities.
• Resolve operational issues before they affect customer satisfaction, employee performance, contract delivery, or revenue.
• Develop repeatable program-management practices that can be applied across Tangent's contract portfolio.

Program Growth and Revenue Expansion

• Develop and execute practical growth plans for assigned programs and customer accounts.
• Identify opportunities to expand Tangent's services through additional tasking, new labor categories, increased staffing, contract modifications, option periods, follow-on work, and related customer requirements.
• Build trusted relationships with authorized government stakeholders while maintaining compliance with procurement-integrity and contractual communication requirements.
• Maintain awareness of customer missions, operational challenges, acquisition plans, and evolving cybersecurity needs.
• Work with executive leadership, contracts, and business-development personnel to evaluate and pursue program expansion opportunities.
• Support the preparation of technical approaches, staffing plans, capability statements, presentations, responses to requests for information, and follow-on proposals.
• Demonstrate the business value of Tangent's services through strong performance, responsiveness, quality, and measurable customer outcomes.
• Balance growth objectives with responsible staffing, cost control, contract scope, funding limitations, and delivery risk.
• Help ensure assigned programs generate sufficient revenue and margin to support the personnel, infrastructure, and resources required for successful execution.
• Expand responsibilities to additional contracts and organizational initiatives as initial program growth and performance objectives are achieved.

Staffing and Employee Operations

• Develop and maintain staffing plans that align workforce capacity with current requirements and anticipated program growth.
• Coordinate recruiting, interviewing, hiring, onboarding, assignment, employee transitions, and offboarding activities.
• Ensure personnel meet applicable labor-category, education, experience, certification, suitability, access, and security requirements.
• Assign employees based on customer needs, technical qualifications, workload, availability, and contract requirements.
• Maintain regular communication with employees and technical leaders to identify and address performance, morale, workload, training, and retention concerns.
• Support employee coaching, professional development, performance management, and succession planning.
• Ensure employees complete required timesheets, reports, training, certifications, acknowledgments, and administrative documentation.
• Coordinate government credentials, access, equipment, security-clearance activities, and customer onboarding requirements.
• Support the effective management of employees, consultants, and subcontractor personnel across geographically dispersed teams.
• Build and maintain a qualified staffing pipeline to support anticipated growth and new contract awards.

Client Delivery and Relationship Management

• Serve as a senior operational point of contact for assigned programs.
• Maintain professional and responsive relationships with authorized government customers, contracting personnel, program stakeholders, employees, and partners.
• Ensure customer requests, concerns, and priorities are documented, assigned, tracked, and resolved.
• Lead or support program reviews, status meetings, performance discussions, and customer briefings.
• Coordinate the preparation and submission of reports, deliverables, performance narratives, and required contract documentation.
• Monitor customer satisfaction and implement improvements based on feedback, performance results, and lessons learned.
• Support contract start-up, transition, option-year planning, modifications, recompetes, expansions, and closeout activities.
• Protect Tangent's customer relationships by ensuring communications are accurate, timely, professional, and consistent with contractual authority.

Quality, Risk, and Compliance

• Ensure assigned programs operate in accordance with Tangent's approved policies, procedures, and quality-management practices.
• Support Tangent's ISO 9001 quality-management system and CMMI Level 3 processes.
• Maintain complete, accurate, current, and audit-ready program records.
• Monitor compliance with contract requirements, company policies, cybersecurity procedures, security requirements, and applicable federal regulations.
• Coordinate internal quality reviews of reports, assessments, deliverables, staffing records, and program documentation.
• Track customer feedback, performance issues, risks, audit findings, corrective actions, and improvement activities through closure.
• Conduct lessons-learned reviews and implement practical process improvements.
• Support government reviews, certification audits, customer assessments, security reviews, and performance evaluations.
• Escalate material performance, staffing, financial, compliance, or customer risks to executive leadership.
• Promote a culture of quality, accountability, cybersecurity awareness, and continuous improvement.

Financial and Operational Management

• Monitor program funding, labor utilization, staffing costs, revenue, invoicing support, and overall financial performance.
• Coordinate with finance, contracts, and program personnel to ensure labor is accurately charged and services are properly documented.
• Review staffing and spending against available funding, contract ceilings, periods of performance, and authorized scope.
• Identify underutilized funding, staffing gaps, margin concerns, and operational inefficiencies.
• Support accurate forecasting of labor needs, revenue, expenses, and program growth.
• Help ensure staffing decisions are financially sustainable and aligned with contract revenue.
• Coordinate with leadership to evaluate the financial impact of proposed hires, new tasking, contract modifications, and program expansions.
• Develop operational dashboards and provide clear information regarding program performance, staffing, funding, risks, and growth.

Organizational Growth

• Help build the operational infrastructure necessary for Tangent to manage a larger and more diverse federal contract portfolio.
• Support the transition of newly awarded contracts from business development into successful operations.
• Apply effective practices and lessons learned from initial program responsibilities to other contracts.
• Strengthen coordination among program management, technical delivery, recruiting, human resources, quality, finance, contracts, and executive leadership.
• Identify opportunities to improve processes, increase efficiency, reduce risk, and strengthen organizational capacity.
• Support leadership in developing program managers and technical leads who can assume greater operational responsibility.
• Contribute to Tangent's strategic planning, workforce planning, pipeline development, and customer-growth initiatives.
• Assume oversight of additional programs and contracts as organizational needs and business growth require.

Required Qualifications

• Bachelor's degree in business administration, management, cybersecurity, information technology, project management, or a related field.
• At least seven years of progressively responsible experience in federal program management, contract operations, cybersecurity delivery, or a related field.
• Demonstrated experience managing one or more federal government contracts, task orders, or complex customer programs.
• Experience managing staffing, schedules, deliverables, performance requirements, customer communications, and operational risks.
• Demonstrated ability to identify and support program or account growth opportunities.
• Working knowledge of federal contracting, labor categories, funding limitations, contract scope, and government customer expectations.
• Experience leading technical, cybersecurity, information technology, or professional-services personnel.
• Strong business judgment and an understanding of the relationship among staffing, contract revenue, cost control, customer satisfaction, and organizational growth.
• Ability to manage multiple priorities, contracts, stakeholders, and deadlines.
• Strong written, verbal, leadership, analytical, and problem-solving skills.
• Ability to work independently, exercise sound judgment, and appropriately handle sensitive or confidential information.

Preferred Qualifications

• Experience leading federal cybersecurity, security-assessment, authorization, risk-management, or information-system security programs.
• Experience growing an existing federal contract or customer account.
• Knowledge of the Risk Management Framework and federal cybersecurity requirements.
• Project Management Professional certification or a comparable program-management credential.
• Cybersecurity certification such as CISSP, CGRC, CISM, Security+, or an equivalent certification.
• Experience supporting ISO 9001, CMMI, CMMC, or similar quality and compliance frameworks.
• Experience managing subcontractors, consultants, and remote or geographically dispersed teams.
• Experience with Unanet or a comparable enterprise resource planning, timekeeping, project-management, or contract-management system.
• Experience working for a growing small federal government contractor.
• Military service or experience supporting veteran-focused organizations is valued.

Measures of Success

• Assume effective leadership of the initially assigned program.
• Maintain strong contract performance, customer satisfaction, and deliverable quality.
• Increase utilization of available contract capacity and funding.
• Identify and help secure additional tasking, staffing opportunities, and service expansion.
• Grow program revenue while maintaining appropriate cost control and performance standards.
• Maintain qualified staffing and reduce preventable vacancies or delivery disruptions.
• Strengthen employee communication, accountability, development, and retention.
• Maintain complete, accurate, compliant, and audit-ready program documentation.
• Build repeatable operational processes that can support multiple programs.
• Successfully expand oversight to additional contracts and organizational responsibilities.
• Contribute measurable value to Tangent's revenue growth, operational maturity, and long-term sustainability.

About Tangent Technologies